01General enquiries
Contact [email protected] and include a descriptive subject, the relevant page URL and your question. Tell us how to contact you if follow-up is needed.
02Changes to broker information
For structured profile updates, use Request a correction on the broker page. The form supports basic information, entities and licences, accounts and platforms, followed by email verification and human review.
03Protect your information
Send only information needed to understand the enquiry. Never send passwords, verification codes, full payment details or unrestricted access to an account. XRAYFX does not operate broker accounts or process withdrawals.
04Help us route your message
Use a subject such as profile correction, comment appeal, privacy request, technical issue or cooperation enquiry. For technical problems, include the affected URL, approximate time, browser and steps needed to reproduce the issue. Mask tokens, account numbers and unrelated personal data.
05What to expect
A message may require source checks or further questions before it can be resolved. Sending an email does not itself change a score, publish a submission or confirm a company’s authority. Please reference your earlier correspondence rather than opening duplicate requests.