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Report a concern

Report a concern with enough detail for us to investigate.

Last revised

01Identify the content

Email [email protected] with the page URL, the comment or passage concerned, and a clear explanation. Specify whether you are reporting inaccurate information, impersonation, abusive content or a moderation decision.

02Provide evidence safely

Link to public records or other checkable evidence. Remove unnecessary personal and account information. Explain your connection to the subject when relevant; an allegation alone does not establish misconduct.

03Review and appeal

We examine the supplied information before deciding whether a correction, moderation action or further evidence is needed. For an appeal, identify the original decision and explain the facts you believe were overlooked. We cannot resolve account disputes or recover funds.

04What a useful report contains

Include the exact URL, the text at issue, the reason it is inaccurate or inappropriate, relevant dates and links to supporting evidence. Distinguish personal experience, a company statement and an official finding. For an account restriction, include the account identifier without its password.

05Scope of the reporting channel

Reports help us assess content on XRAYFX. This channel is not an emergency service, regulator complaint procedure or payment recovery service. For an immediate account or payment problem, contact the relevant service provider and appropriate official authority directly.