FXCM liquidated all six of my positions in one margin call, leaving me with a USD 51,283 loss while the account still had about USD 135,000 in equity. Closing one position would have restored my margin. Rayane Yacoub, FXCM’s Head of MENA, sent me its Understanding Margin page in writing on 1 October as the applicable rule. It describes liquidation at typically 50% of maintenance margin, but I was liquidated at 100% without warning. FXCM later said some regions use 100% without identifying them. I’d previously been told I was capped at 100:1, even below USD 50,000, although FXCM’s page lists up to 400:1 for balances between USD 10,000 and USD 50,000. A comparable client with the same residence and account type pays USD 500 per 100K USD/CHF where I pay USD 2,000. At that margin I wouldn’t have faced a call. After the loss, I was told conditions were assessed case by case for business reasons and was directed to a form when I asked for a written explanation. In my 13 October 2026 update, I pointed out that I’d already used chat on 25 and 28 September, emailed on 29 September and 1, 2, 8 and 12 October, and used the inquiry form. The complaints team closed the case on 5 October and hasn’t answered my requests to reopen it.
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FinleyMorgan
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