My short AUDUSD trade opened at a spread of 0.00019, or 1.9 pips. At rollover it jumped nearly tenfold to 0.00187, or 18.7 pips. The Ask triggered a stop-out even though the underlying price was moving my way, and I lost my entire R1,000 balance. FxPro confirmed the widening with tick data but rejected my complaint, citing its rules and low liquidity. I consider 18.7 pips unreasonable when normal spreads are about 0.4–2 and even volatile conditions might reach 2–10. I’m taking the matter to South Africa’s FAIS Ombud and FSCA. Traders should know the advertised low spreads may bear little resemblance to rollover conditions and that FxPro declined to compensate me.
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SkylerBennett
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