Axiory says COVID-19 response included company-wide remote work and continuity plan
Axiory said in a 5 June 2020 notice on its Japanese website that it had moved its whole company to remote work and embedded a business continuity plan in its operations to keep services and customer support running during the COVID-19 pandemic. It also said it intends to expand market-focused webinars.
View original sourceContinuity and remote working
The notice states that Axiory put emergency response measures in place from the outset of the outbreak and has been applying them in various locations. To address the specific problems created by the spread of the virus, the company says it has newly translated its business continuity plan into its operations. It also says it has run a company-wide remote office since the time the virus emerged, described as a step to secure business stability as far as possible. The announcement gives no start date for the remote arrangement, no headcount, no location detail and no end date. It refers to Axiory as a company without naming a specific legal entity or regulator.
Service and support posture
Axiory states that its business processes and systems adhere to its strictest standards for stability and backup in order to carry out procedures, transactions, IT systems and services. It says it has set up a structure to keep providing customer support as before, so that clients' needs and concerns can be addressed. These are the company's own assurances; the notice supplies no service-level figures, incident data, platform names or independent verification, and it does not identify which products or account types the assurances cover.
Webinars and analysis
The company says it understands that crisis conditions and unstable markets create anxiety as well as trading opportunities, and that it will do its utmost to help clients analyse current volatility and trade in line with their own risk preferences. It says it will work to expand webinars centred on risks and investment opportunities in current markets and to provide up-to-date technical and fundamental analysis. These are framed as efforts the company intends to make rather than completed changes, and the notice gives no schedule, platform, fee, language or eligibility details for the webinars or analysis.
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