ActivTrades

Support gets back to me quickly and focuses on getting the problem solved.

I’ve been happy with the broker, and customer service is quick to reply.

Il grande Saverio Berlinzani è un trader di prim’ordine. Tenetevelo stretto!

Whenever I’ve asked a question, I’ve received a quick, accurate answer. Thanks!

I carried a position through the market closure. On reopening, the price jumped about 17,000 points and roughly $59,000 in profit showed in my account. ActivTrades reversed the result and then closed the account, citing clauses 27.1 and 27.1.3. They haven’t identified the action they say broke those terms or explained the reversal in detail. I’ve asked for the execution records, opening Bid and Ask and specific contractual grounds. I expect a generic reference to the terms, but I want them to address the actual trade. I’ve filed a formal complaint, plan to raise it with the relevant regulators and will pursue legal action if necessary. I’d urge anyone considering a large deposit to investigate thoroughly first.

I was impressed by both the technical infrastructure and the way clients are treated. Thank you!

Nadira is easy to talk to and has been a big help. She’s the person I ask for whenever I need assistance.

I deposited after support told me the 100% bonus would cover drawdown and that I could withdraw profits as long as I wasn’t withdrawing the bonus itself. Deyvid later contradicted that assurance, canceled the promotion and insisted on spread requirements I found unrealistic, even to withdraw my own deposit and earnings. His tone struck me as rude, dismissive and condescending. I felt misled by the reversal and mistreated by the agent. I can’t recommend ActiveTrades.

I’ve tried several well-known brokers, particularly for share CFDs, and this one ranks among the best for me. The share CFD terms and customer service stand out, and I prefer their app and website to MT5 by a wide margin.

They gave me the help I needed quickly and got straight to the point. I appreciate it!