FxPro

FxPro canceled my live account without explaining why. Support would only call it an internal decision. Fortunately, after reading the one-star Trustpilot reviews I hadn’t deposited. Update, 26 October 2026: After contacting support, I started receiving unsolicited site signups and repeated attempts to reset my Microsoft account. I don’t know whether it was a coincidence or someone connected with support. FxPro has asked through Trustpilot for more personal details, including my phone number. I’m declining because they never explained the closure and I suspect the request may be used to remove my review.

I’ve used FxPro for forex for over two years. Since adding stocks, I’ve seen the platform freeze for more than five minutes around the New York open, especially when I try to place a trade manually. I’ve also seen positions closed without notice whether they were winning or losing. Deposits and withdrawals are straightforward, but managing positions hasn’t been reliable. I recorded the freezes. They happened at the same time on my Asus TUF A15, Dell Latitude 7400, second-generation iPad Pro and Galaxy Fold 5.

The broker closed the accounts of all its EU customers.

I lost $6,000, faster than I’ve ever lost money trading, while the FxPro platform froze. Chat took too long for a live position and support claimed they couldn’t find my account, even after I sent screenshots of the freeze and my activation email showing the account number. They told me to email instead and refused to check with the back end. The platform came back about an hour later. Everything else on my internet worked, and I’d seen shorter freezes as often as five times in a day. I don’t think a general outage clause excuses that pattern. In response to FxPro: I already gave your team the account details, screenshots and conversation records. How could I place a live trade on an account your team said it couldn’t find? I’m keeping the chat records, intend to have my legal team contact yours and want other traders to know why I hold the broker responsible.

My FxPro account 516895840 held only $15, yet the server allowed a full 1.00 lot of XAUUSD, where a point was worth $10. In writing, support said unlimited leverage was in use and my free margin met the requirement. I consider that a failure of the broker’s risk controls. The trade moved more than 800 points in my favor, with potential profit over $801, but the broker closed it for insufficient funds and left a negative balance. I asked to have more than $34 in profits restored and the negative balance cleared. Support blamed my lot size, closed the chat and responded with standard emails. I have the statements and transcripts, including the admission about leverage, and would warn traders about what happened.

My deposit problem lasted days despite getting customer service involved, and withdrawals have been frustrating too. I asked for a payout on Friday evening and it’s still processing. I can’t reach an agent until Monday and apparently can’t get money out promptly on weekends.

My short AUDUSD trade opened at a spread of 0.00019, or 1.9 pips. At rollover it jumped nearly tenfold to 0.00187, or 18.7 pips. The Ask triggered a stop-out even though the underlying price was moving my way, and I lost my entire R1,000 balance. FxPro confirmed the widening with tick data but rejected my complaint, citing its rules and low liquidity. I consider 18.7 pips unreasonable when normal spreads are about 0.4–2 and even volatile conditions might reach 2–10. I’m taking the matter to South Africa’s FAIS Ombud and FSCA. Traders should know the advertised low spreads may bear little resemblance to rollover conditions and that FxPro declined to compensate me.

I sent 500.92 USDT through Solana more than ten hours ago. Solscan shows a successful transaction, yet FxPro hasn’t credited it or explained the hold. Live chat repeatedly transferred or disconnected me while I tried to resolve it. I’ve lodged complaints with the UK Financial Ombudsman Service (PNX-6176299-Q5R2) and with the Cyprus Financial Ombudsman and CySEC (CIF 078/07). I wouldn’t trust this broker with another deposit.

Deposits have been easy, but getting money back can take a week or fail altogether. I requested 10,000 and it didn’t go through. FxPro put 8,000 back in my FxWallet and hasn’t explained where the other 2,000 went. I’ve liked FxPro in the past, but I intend to move to another broker before the year ends.

My $40 USDT withdrawal from 27 September 2026 is still pending. I understand withdrawals can take time, but support didn’t respond promptly and I still don’t have a clear explanation. I hope FxPro communicates better about delays.